04 / Services
Your IT Team, Reinforced
Co-managed IT is a partnership where SOL-I.S. works alongside your existing internal IT staff, adding senior expertise, enterprise-grade tools, and extra coverage instead of replacing anyone. It gives your in-house person or team the backup they need to stop drowning and start getting ahead. We support internal IT teams across the Twin Cities South Metro.
Is your IT person carrying too much alone?
One internal tech cannot cover every alert, every project, every vacation week, and every late-night emergency without something slipping. When your IT person is the only line of defense, burnout, blind spots, and single points of failure are not risks, they are inevitabilities. The work does not slow down just because there is only one of them.
How we deliver it
A disciplined approach, start to finish.
01
We supplement, we never replace
Your internal team knows your business, and that is valuable. We add the depth, tools, and extra hands they do not have, so they can focus on the work that matters most while we handle the load underneath. This is reinforcement, not a takeover.
02
Enterprise tools, shared
We bring the monitoring, patching, security, and documentation platforms that are hard for a single internal hire to justify on their own. Your team gets to work with the same caliber of tools a large IT department would have.
03
After-hours and overflow coverage
Nights, weekends, vacations, and the weeks when too much lands at once. We are there so your internal person is not the only one on call, and so projects do not stall when day-to-day support eats the schedule.
04
Senior expertise on demand
When your team hits a problem outside their depth, a complex migration, a security incident, an architecture decision, they get access to senior expertise instead of going it alone. We help them win, and we make them look good doing it.
What's included
Everything you get with Co-Managed IT.
- Shared access to enterprise monitoring and management tools
- After-hours and weekend coverage to support your internal team
- Project-based help for migrations, rollouts, and upgrades
- Senior-level expertise for complex or unfamiliar issues
- Security tooling and guidance layered onto your environment
- Documentation support to reduce single-person knowledge risk
- Help desk overflow during busy periods or staff absence
- Strategic input alongside your internal leadership
The outcome
- An internal team that is supported instead of stretched thin
- Projects that actually move forward instead of stalling
- Coverage that holds through nights, weekends, and time off
- Fewer single points of failure in your IT operation
The difference
Going it alone versus a co-managed partnership
| Solo Internal IT | Co-Managed With SOL-I.S. | |
|---|---|---|
| Coverage | One person, limited hours | Backed by a team and after-hours support |
| Big projects | Stall behind daily tickets | Move forward with extra hands |
| When they are out | Work piles up | Coverage continues |
| Tooling | Whatever one budget allows | Enterprise-grade, shared |
| Tough problems | Solved alone | Backed by senior expertise |
Answers
Co-Managed IT: common questions
Will co-managed IT make my internal IT person redundant?
No, the opposite. Co-managed IT exists to support your internal staff, not replace them. Your person keeps the institutional knowledge and ownership of your environment, and we add the tools, coverage, and senior expertise they cannot provide alone. Most internal techs are relieved to have the backup.
How do you divide responsibilities with our existing team?
We define it together at the start, based on where your team is strong and where they need support. Often your internal person handles day-to-day support and business-specific systems while we cover monitoring, security, after-hours, and larger projects. The split is deliberate and documented so nothing falls through the cracks.
What if we only need help occasionally, like for big projects?
That is a common reason businesses choose co-managed IT. We can step in for specific projects like a migration, a security upgrade, or a hardware refresh, while your team handles the rest. You get senior expertise and extra hands exactly when the workload spikes, without adding a permanent hire.
Do you share your tools with our internal staff?
Yes. A core benefit of co-managed IT is giving your internal team access to enterprise-grade monitoring, patching, security, and documentation platforms that are hard to justify for a single hire. Your team works with better tools, and we all see the same information, which keeps everyone aligned.
What happens when our IT person goes on vacation?
We provide coverage so the work does not pile up while they are out. Because we already share tools and documentation, we can step in smoothly rather than scrambling to catch up. That continuity is one of the biggest reasons businesses move to a co-managed model.
Let's talk about IT
Find out where your technology actually stands.
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